Elevating the customer experience
retail giant
When we're asked to go ideas crazy... we really do!
An idea hack rabbit hole that was so brilliant, we stayed down there.
Forget Alice, say hi to Annie in Wonderland and an immersive, experiential workshop to transform the customer journey with our friends at Vision Express.
Be careful... the door to the Escape Room will be locked in 10...9...8...7...
The Challenge
When a client gets let down by an existing supplier, it means the clock is already ticking to deliver.
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When there is a need to test and launch an entirely new customer journey in store - there's lots of 'unlearning' to consider too,.
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We were set the challenge to bring the new customer service journey to life with engaging and experiential training for every store colleague.
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There was going to be a need to engage retail store management teams to embed those changes and coach colleagues at every step.
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So the A8 team got to work.
Our approach
We undertook a complete Discover and Explore stage with focus groups, stakeholder interviews, and desk-based research - to immerse ourselves into the brand and culture at Vision Express.
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We adopted their language and started to craft the final participant experience.
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We needed to deliver an activity-led training session over the course of two-days that introduced the new customer journey to colleagues and embedded the confidence to deliver from the imminent live day in store.
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We needed two days for managers too - equipping them with the skills they needed to support the transformation of the customer journey with their teams.
The Result
An immersive, experiential, expertly designed workshop that unleashed the customer journey for colleagues.
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A 2-day supporting manager workshop focussing on coaching, training and embedding the new elements of customer service.
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A 4 day 'Train The Trainer' experience to sustain the delivery of the experiences after the Acceler8 handover - exploring essential facilitation skills, building confidence and maintaining the integrity of the programme.
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Topped off with a stunning learning environment and creative learning tools... and LOTS of fun.
Why choose Acceler8?
With a proven track record of enhancing corporate learning environments and driving meaningful engagement, Acceler8 is your go-to partner in creating a thriving, motivated workforce.
We inspire workplaces around the world where everyone can #BeHappyBeHuman. It's our mission to leave the world, and the world of work, better than we found it.
Join our list of past and present clients and see what a difference playful learning can make.
Contact us today to start your transformation journey.
Our Services Include:
Strategic Learning & Development
Employee Engagement Solutions​
Leadership Training
Playful interventions for Learning & Development
Tailored learning for managers, leaders and colleagues
Engaging onboarding and induction experiences